6 Strategies for leading through uncertainty.
1. Embrace the Discomfort of Not Knowing:
As described by Satya Nadella, CEO of Microsoft, leaders must shift from a “know it all” to “learn it all” mindset. This shift in mindset can, itself, help ease the discomfort by taking the pressure off of you to have all the answers.
2. Distinguish between Complicated and Complex:
Something complicated is highly technical in nature and difficult to understand, but you can break the problem down into discreet parts, consult with an expert (or several), and generally find a solution. Solutions to complex challenges typically emerge through trial and error and require the willingness, humility, and ability to act, learn, and adapt.
3. Let go off Perfectionism:
In a complex environment, the context is continually shifting; thus, aiming for perfection is futile. Instead, aim for progress, expect mistakes and recognize that you have the ability to continually course correct as needed.
4. Resist Oversimplifications and Quick Conclusions:
Instead of caving to the desire for quick resolution, leaders must learn to balance their need for action with a disciplined approach to understanding both the core problem and their own biases.
5. Don’t Go It Alone:
It’s important to cultivate the practice of intentionally reaching out to your network and beyond for insight and perspective.
6. Zoom Out:
Leaders often get stuck in the challenges they face because they are too immersed in them. “Zooming out,” or moving from “the dance floor to the balcony,” as described by Ron Heifetz, Marty Linksy, and Alexander Grashow in The Practice of Adaptive Leadership provides you with a broader perspective and a systemic view of the issues and can shine a light on unexamined assumptions that would otherwise not be visible.
Source: Rebecca Zucker & Darin Rowell, HBR, 2021.
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